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Home » Smile 411 » Problem Spotter

Problem Spotter

Can you hear me now?  Oh No, RUTRO!

Current Status: OK

Please use this form for reception issues ONLY!!!!

Please let our tech team know if something is wrong with your local Smile FM station by completing the form below.  The sooner we know, the faster we can get help on the way.


What do you listen to?

  88.1 Lansing
  88.1 Lapeer
  88.1 Monroe
  88.3 Mid Michigan (Bay City, Midland, Gladwin)

  89.3 Petoskey, Gaylord, Traverse City

  89.7 Burton, Flint
  89.7 Harrisville, Alpena 
  91.3 Good Hart / Petoskey
  91.5 Soo
 103.7 Harbor Beach, Bad Axe
 104.9 Cadillac
   Streaming

 

What kind of problem is the station having??  Please be as specific as possible!

  Off the air - I can only hear static
  Weak signal - Not coming in as good as it usually does
  Hiccups - audio cutting in and out
 Distortion - I can hear the station but the audio sounds distorted and funny
 Something Missing - No local weather, long silence on the air
   Dj's problems
 
  Other - Please describe below
Comments:
What Time did you first notice the problem?     
Have you noticed any severe weather or power outages in your area? 

Name:

Address:

City:

State:

Zip:

Phone:

E-Mail:

Please complete your contact info so we can register you into our monthly tech team CD prize pack drawing and contact you if we need more information.

 

Thanks for becoming a Smile FM Problem Spotter.  With 13 stations all around the State, it's hard to keep everything running perfectly.  We do electronically monitor all of our stations, however if we have a power surge or power line failure it may damage our alerting equipment. You, our listeners play an important role in keeping everything running smoothly. 

If it is during regular business hours, you can also phone us at 888-887-7139 after you fill out the form.  If it is a serious emergency, please phone us at  our emergency tech line 24/7 at 888-887-7139 ext 6.  Off the Air Emergencies ONLY PLEASE!

If it turns out that the problem is not on our end, our tech team may be able to help you solve your issue.  Be sure to see their suggestions for improving your reception!


© Superior Communications Inc

SmileFM
P.O. Box 388 -- 148 East Grand River
Williamston, MI 48895
P: 888-887-7139 -- Email: 411(at)smile.fm